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Communication Studies
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Susanne M Jones

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Susanne M. Jones

Susanne Jones

612-626-0592
Communication Studies 278 Ford Hall
Curriculum Vitae

Department Affiliations

Narrative

Dr. Jones conducts research in the production and perception of emotional support messages. Her research questions focus on the exploration of those message factors that make people feel better and that improve people's coping abilities. She also examines how verbal messages interact with nonverbal cues in the emotional support process.

Her research has appeared in Sex Roles, Communication Monographs, Human Communication Research, Communication Research, and Communication Studies.

Dr. Jones teaches graduate courses in interpersonal communication, nonverbal communication, communicating emotional support, and communication theory.


Specialties

  • emotional distress
  • comforting and coping skills
  • interpersonal communication
  • production and perception of emotional support messages
  • nonverbal communication
  • statistics
  • communication science

Educational Background

  • Ph. D.: Communication Studies, Hugh Downs School of Human Communication, Arizona State University, Tempe, AZ, 2000.
  • M. A.: Speech Communication, Indiana University, Bloomington, IN, 1996.
  • Baccalaureate: Communication Studies, Georgia Southern University, Statesboro, GA, 1994.

Publications

  • Jones, S. M., & Wirtz, J. G. (2006). How does the comforting process work?: An empirical test of an appraisal-based model of comforting. Human Communication Research, 32, 217-243. Download
  • Jones, S. M., Dindia, K., & Tye, S. (2006). Sex equity in the classroom: Do female students lose the battle for teacher attention? In B. M. Gayle, R. W. Preiss, N. Burrell, & M. Allen (Eds.), Classroom communication and instructional processes: Advances through meta-analysis (pp. 185-209). Mahwah, NJ: Erlbaum.
  • Petronio, S., & Jones, S. M. (2006). When “friendly advice” becomes a privacy dilemma for pregnant couples: Applying communication privacy management theory. In L. Turner & R. West (Eds.), The family communication sourcebook. (pp. 201-218). Thousand Oaks, CA: Sage.
  • Holmstrom, A. J., Burleson, B. R., & Jones, S. M. (2005). Some consequences for helpers who deliver“ cold comfort:” Why it’s worse for women than men to be inept when providing emotional support. Sex Roles, 53, 153-172.
  • Jones, S. (2004). Putting the person into person-centered and immediate emotional support: Emotional change and perceived helper competence as outcomes of comforting in helping situations. Communication Research, 31, 338-360. Download

Research Activities

  • How do nonverbal and verbal support messages faciliated the comforting process: Experimental data collection, Summer 2009 - Summer 2010
  • Communicative Responses to Emotional Labor: Anaylsis of empirical data from Germany and the USA to examine how employees communicate emotional stress at work, May 2004 - August 2004
  • Nonverbal Immediacy and Person Centeredness in the Comforting Process: Experimental Data Collection, Summer 2000 - Summer 2001

Professional Activities

  • Editorial Board Member; Communication Research Reports, Personal Relationships, Communication Research, Journal of Social and Personal Relationships
  • Chair, Communication and Social Cognition Division, National Communication Association: 2003 - 2004
  • Member; Fulbright and DAAD (Deutscher Akademischer Austausch Dienst; German Academic Exchange Service) Screening Committee, University of Minnesota.: Fall 2007, Fall 2008

Awards

  • Franklin H. Knower Article Award, Interpersonal Communication Division, National Communication Association, 2008.
  • Top Four Paper Awards, National Communication Association, 2004, 2005, 2006
  • Women's Studies Fellow, University of Wisconsin-Milwaukee, 2001 - 2002
  • Dissertation Award, International Communication Association, Interpersonal Communication Division, 2000

Courses Taught

  • Nonverbal Communication
  • Interpersonal Communication
  • Communication and Conflict
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